Powerboat.LONDON is a trading name of Focus Marine Ltd. which is an RYA Recognised Training Centre based in London, operating from Chiswick Pier.
It must be recognised that sailing and powerboating is by its nature an unpredictable sport and therefore inherently involves an element of risk. By taking part in an RYA Powerboat Course (the Course), you agree and acknowledge that:
(i) You are aware of the inherent element of risk involved in the sport and you accept responsibility exposing yourself to such inherent risk whilst taking part in the Course;
(ii) You will comply at all times with the instructions of the Course Instructors particularly with regard to handling of boats, wearing of buoyancy aids or lifejackets and the wearing of suitable clothing for the conditions;
(iii) You accept responsibility for any injury, damage or loss to the extent caused by your own negligence;
(iv) You will not participate in the Course if your ability to participate is impaired by alcohol, drugs or if you are otherwise unfit to participate;
You understand that the Chief Instructor may cancel or postpone the Course at any stage in the event of bad weather, equipment failure, illness or otherwise.
Candidates with places on a course cancelled by the Chief Instructor will be offered the choice of a full refund, or exchange for alternative course dates (subject to availability).
You understand that the Course lead instructor or centre principal may exclude anyone from a particular session and evict anyone from the premises who refuses to comply with these Booking Terms or who misconducts themselves in any way or who causes damage or annoyance to staff, other candidates or third parties.
Courses require a minimum of two candidates in order to run. In the event that you book onto a course as a single candidate: if, within 24 hours of advertised course start, no further candidates have booked, you will be offered the choice of either alternative course dates or a full refund.
Course places are extremely limited and there is currently very high demand upon our services.
As such, if you book a course place with us, we offer a cancellation policy as detailed below:
You can cancel your course place(s) within 14 days of booking and receive a full refund, as long as the course is not due to start within 14 days at the time of cancellation.
If your course is due to start within the next 14-days, the course fee(s) are 100% non-refundable unless we can sell your place(s), in which case we will refund your course fee(s) in full, less a £25 administration fee.
If you request a cancellation more than 14 days after booking and more than 14 days before the start of the course, we will re-advertise your place(s). If we can find candidate(s) to fill your course place(s) more than 14 days before the course begins, we will issue you with a full refund, less a £25 administration fee. If we cannot find alternative candidate(s) to fill your place(s) within 14 days of the course start date, we will offer you the option of a 50% refund or the option to re-book with us on an alternative date (subject to availability).
If your course includes a self-guided eLearning component or virtual classroom sessions, the first date of accessing or joining these materials and/or electronic resources and/or remote classroom sessions will be deemed as the start date of the course, after which point the course fees will be non-refundable.
Please ensure that you leave enough time to arrive in advance of the start time for each session, including setting up and testing any computer/WiFi connections if your session is taught in a virtual environment. We cannot accommodate late entry to our sessions, either virtually or face-to-face, as this causes significant disruption to other candidates.
Any candidates who are not in attendance at the advertised start time for each session (as indicated in the joining instructions) will have their course place cancelled as soon as the session begins and will need to re-book this session (and any subsequent sessions) at additional cost, and subject to availability.
Voucher delivery. Vouchers are dispatched by Royal Mail (1st Class), and we aim to process these within 2 working days of purchase. Email copies are available upon request (at no additional charge).
Voucher redemption. Course places must be pre-booked. Vouchers can only be redeemed online at www.powerboat.london the point of purchasing course place(s), or when making a purchase by telephone with Focus Marine Ltd. Vouchers cannot be redeemed retrospectively, for example to obtain refunds against existing (paid for) course bookings. Vouchers are only valid with Powerboat.London (Focus Marine Ltd.) and cannot be redeemed at other RYA Training Centres.
All Vouchers carry a unique serial number which must be quoted when dealing with us, and must be kept securely. We cannot accept responsibility for any loss you may incur as a result of theft, impersonation or identity fraud.
Course availability. Powerboat.London does not guarantee that spaces will be available on courses. Spaces are only secured once a course has been booked, so it is recommended that you book as early as possible to avoid disappointment.
The participant is free to book their preferred course place within the Voucher Validity Period (as defined below), subject to availability. Course places are subject to availability and, in some cases, may be subject to weather conditions. To avoid disappointment, we recommend that bookings are made well in advance. We strongly advise that you do not make any travel, accommodation, or other arrangements until you have received confirmation of your booking.
Voucher validity period. Vouchers are valid for a period of 12 months from the date of purchase. Vouchers cannot be redeemed after expiry date.
Refunds. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Physical vouchers have a nominal cash value of £0.01. Course prices are subject to change, and no change or credit is given in the event that the voucher value exceeds the total cost of purchase redemptions – for example where a £100 voucher is used to purchase a £95 course.
Standard Powerboat Course vouchers are valid only against Standard powerboat course bookings made at www.powerboat.london; these cannot be used against Solo or Group course booking(s), or combinations thereof.
Group Powerboat Course vouchers are valid only against Group powerboat course bookings made at www.powerboat.london; these cannot be used against Standard or Solo course booking(s), or combinations thereof.
Solo Powerboat Course vouchers are valid only against Solo powerboat course bookings made at www.powerboat.london; these cannot be used against Standard or Group course booking(s), or combinations thereof.
Subject to availability, we would be happy to consider the redemption of a voucher(s) against alternative course types – enquiries will be considered on a case-by-case basis at the discretion of the Principal or Chief Instructor, whereby, if permitted, bookings shall only be confirmed upon remittance of payment of the balance amount payable.
Lost or stolen vouchers. Lost, stolen or destroyed gift vouchers cannot be exchanged or refunded.
Cancellation. In the unlikely event that a course needs to be cancelled by Powerboat.London, Cancellation terms shall apply (see above). In the event that a participant cancels a course booking that was booked by redeeming a voucher, cancellation rebooking fees shall apply as per the Cancellation terms, however voucher purchases shall not be eligible for partial or full refunds (where otherwise applicable) but bookings may be transferred where the conditions of the Cancellation terms are met.
We are very keen to work with our customers to resolve any issues, and so please don’t hesitate to get in touch if you have any concerns around your course booking. We are here to help!